Refund Policy

Last updated September 10, 2026

1. Try it before you pay

Every new account receives a free trial. Please use it to confirm that the Service works on your network, on your devices, and in your country before you pay for a term.

2. Refund window

If the Service does not work for you, contact us within 5 days of a payment and we will refund it in full, provided that transfer usage on the account in that period is below 10 GB. The usage condition exists because a fully used term is not a failed trial.

3. Statutory rights

Where you are a consumer with a statutory right of withdrawal — for example under UK or EU consumer law — that right applies in addition to this policy and is not limited by it.

4. Renewals

Cancel before a renewal date to avoid being charged for the next term. If an automatic renewal is charged and you have not used the Service in the new term, contact us within 5 days and we will refund it.

5. Cryptocurrency payments

Refunds on cryptocurrency payments are returned in the same asset, converted at the rate applying on the date the refund is issued, less network fees. Because exchange rates move, the amount returned may be worth more or less than the amount paid.

6. Exclusions

Accounts suspended or terminated for breach of clause 6 of the Terms of Service are not eligible for a refund.

7. How to request one

Write to privacy@privasee.org from the address on the account, stating the payment date. Refunds are returned to the original payment method.