Terms of Service

Last updated September 10, 2026

1. Agreement to these terms

These Terms of Service (the “Terms”) form a binding agreement between you (“you”, the “Subscriber”) and Privasee VPN LLC (“we”, “us”, the “Operator”), governing your access to and use of the Privasee VPN virtual private network service and any associated client software (together, the “Service”). By creating an account, installing the client software, or connecting to the Service, you accept these Terms. If you do not accept them, do not use the Service.

2. Eligibility

You must be of legal age to form a binding contract in your jurisdiction, and must not be barred from receiving the Service under any applicable law, including export control and sanctions law. You represent that the information you provide to us is accurate and that you are acting on your own behalf.

3. The Service

The Service transports your network traffic through servers we operate, so that the destination you contact observes the server's network address rather than your own. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service and the client software for that purpose, subject to these Terms and to the limits of your plan.

The Service is a network transport. It is not a guarantee of anonymity against every adversary. It cannot protect you against malware on your own device, against information you voluntarily disclose to a website, against browser or device fingerprinting, or against an adversary able to observe both ends of a connection. Nothing in these Terms or in our marketing should be read as a promise that your identity cannot be determined by any means.

4. Accounts and credentials

You are responsible for maintaining the confidentiality of your credentials and for all activity conducted through your account. Each device you register receives its own cryptographic certificate; you must not share, copy, publish or resell those certificates or your account credentials. We offer two-factor authentication and recommend you enable it. Notify us promptly of any suspected unauthorised use.

5. Plans, billing and renewal

Plan prices, device allowances and simultaneous-connection limits are those stated at the time of purchase. Subscriptions run for the term selected and, where the plan so states, renew automatically until cancelled. You may cancel at any time from your dashboard, effective at the end of the paid term. Prices are exclusive of taxes unless stated otherwise, and you are responsible for any taxes arising from your purchase. Refunds are governed by our Refund Policy, which forms part of these Terms.

6. Acceptable use

You agree not to use the Service, and not to permit any person using your account to use the Service, to:

• violate any law applicable to you, to us, or in the jurisdiction where the server you are using is located;
• gain or attempt to gain unauthorised access to any system, network or account, or to scan, probe or test the vulnerability of any system without authorisation;
• conduct or participate in a denial-of-service attack, or generate traffic intended to degrade any network or host;
• send unsolicited bulk communications, operate open relays or proxies, or engage in any activity that causes our network addresses to be listed on abuse or reputation blocklists;
• distribute malware, ransomware, or command-and-control infrastructure;
• produce, transmit or store material depicting the sexual abuse or exploitation of children;
• infringe the intellectual property rights of others;
• harass, threaten, stalk or endanger any person; or
• resell, sublicense or make the Service available to third parties, or exceed the device and connection limits of your plan by any technical means.

These restrictions exist because such conduct causes our servers and network ranges to be blocked, which degrades the Service for every other Subscriber. They are not an invitation for us to inspect your traffic, and we do not do so — see clause 8.

7. Your own legal position

Use of virtual private network technology is restricted or prohibited in some jurisdictions. It is your responsibility, not ours, to determine whether your use of the Service is lawful where you are, and to comply with any local requirement. We do not provide legal advice.

8. Abuse reports and legal process

We respond to abuse complaints and to lawful legal process. What we are able to disclose in response is limited by what we actually hold, which is described in our Privacy Policy. We do not record the contents of your traffic, the destinations you visit, or your DNS queries, and we therefore cannot produce them.

Where we receive a complaint that we cannot attribute to an individual Subscriber, we may take non-targeted measures — for example blocking an outbound port on an affected server. Where legal process is valid, binding on us, and we are not prohibited from doing so, we will make reasonable efforts to notify the affected Subscriber before responding.

9. Suspension and termination

We may suspend or terminate your account, and revoke its certificates, where we reasonably determine that you have breached clause 6, where required by law, or where non-payment has occurred. Where circumstances allow we will give notice and an opportunity to remedy. Termination for breach of clause 6 does not entitle you to a refund. You may close your account at any time; on closure every certificate issued to your devices is revoked immediately.

10. Availability

We aim for high availability but do not warrant that the Service will be uninterrupted, error-free, or available from any particular location. Individual server locations may be added, changed or withdrawn at any time, including where a hosting provider or jurisdiction becomes unsuitable.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”, without warranty of any kind, whether express, implied or statutory, including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, in which case the above exclusion applies only to the extent permitted.

12. Limitation of liability

To the maximum extent permitted by applicable law, neither party shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or anticipated savings, however caused and on any theory of liability, arising out of or in connection with the Service.

Our total aggregate liability arising out of or in connection with these Terms shall not exceed the greater of (a) the total amount you paid us for the Service in the twelve months preceding the event giving rise to the claim, or (b) fifty United States dollars.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

13. Indemnity

You agree to indemnify and hold harmless the Operator and its officers, employees and agents against any claim, demand, loss or expense (including reasonable legal fees) arising out of your breach of these Terms or your unlawful use of the Service.

14. Changes to these Terms

We may amend these Terms. Where an amendment materially reduces your rights we will give reasonable advance notice by email to the address on your account, or by prominent notice on the website, before it takes effect. Continued use of the Service after the effective date constitutes acceptance. If you do not accept an amendment, you may close your account and request a pro-rata refund of any prepaid, unused term.

15. Assignment and entire agreement

You may not assign these Terms without our written consent. We may assign them to a successor in connection with a merger, acquisition or sale of assets, on notice to you. These Terms, together with the Privacy Policy and the Refund Policy, constitute the entire agreement between the parties in respect of the Service. If any provision is held unenforceable, the remainder continues in full force.

16. Governing law

These Terms are governed by the laws of Montana, USA, without regard to its conflict-of-laws rules. The courts of that jurisdiction shall have exclusive jurisdiction, save that nothing in this clause deprives a consumer of the protection of mandatory provisions of the law of their country of residence.

17. Contact

Questions about these Terms: privacy@privasee.org.

Terms of Service · Privacy Policy · Refund Policy