Setup guides › iPhone / iPad
Set up a VPN on iPhone and iPad
On iPhone and iPad the VPN runs through Apple's Network Extension, so it needs a client from the App Store: OpenVPN Connect, the official client from OpenVPN Inc. A .ovpn profile from your dashboard, opened on the device, imports in a couple of taps and can be switched on from Settings like any other VPN.
iPhone / iPad
There is no Privasee VPN app for this platform, so use any OpenVPN client
with a .ovpn profile. The profile carries the location, your
certificate and every setting already filled in.
- Install "OpenVPN Connect" from the App Store.
- AirDrop, e-mail or save the .ovpn file to Files on the device.
- Open the file and choose "Copy to OpenVPN".
- Press ADD in OpenVPN Connect.
- Toggle the connection on and allow the VPN configuration prompt.
Profiles come from the config generator (sign in first). Generate one per device — that way losing a device means revoking just that profile.
Troubleshooting
AUTH_FAILED right after connecting
The certificate is fine but the account was rejected: an expired subscription, a revoked device, or too many simultaneous connections. Check your dashboard.
TLS handshake keeps timing out
UDP is probably blocked on that network. Use the TCP profile - it runs on port 443 and looks like ordinary HTTPS traffic to most filters.
Connected but no internet
Usually a DNS problem. Confirm the client applied the pushed DNS server, and on Windows keep block-outside-dns on.
Speeds are poor
Try a closer location and prefer UDP. TCP-over-TCP is slow by design and should only be a fallback.
Other platforms
Plans and prices are on the Pricing page; every location is listed on the Server network page with live load.