Setup guides › Windows
Set up a VPN on Windows
The quickest route on Windows 10 and 11 is our own app: a signed installer with OpenVPN and WireGuard built in, a network lock that stops traffic if the tunnel drops, and block-outside-dns so Windows cannot leak DNS queries around the VPN. If you would rather not install another program, the manual route below works with OpenVPN Community Edition or OpenVPN Connect and one .ovpn file.
Windows
Sign in with your account, pick a location, press Connect. OpenVPN is bundled - there is no profile to download or import.
Or use any OpenVPN client
You do not have to install our app. The network is standard OpenVPN, so any
client connects with a .ovpn profile — useful on a machine
you would rather not install software on, or if you already run OpenVPN.
- Install OpenVPN Community Edition (the 64-bit MSI) from openvpn.net, or OpenVPN Connect.
- Download a profile from the config generator.
- Copy the .ovpn file into C:\Program Files\OpenVPN\config\
- Right-click the OpenVPN tray icon, choose the profile, and click Connect.
- Approve the Windows UAC prompt. The tray icon turns green when the tunnel is up.
Profiles come from the config generator (sign in first). Generate one per device — that way losing a device means revoking just that profile.
Troubleshooting
AUTH_FAILED right after connecting
The certificate is fine but the account was rejected: an expired subscription, a revoked device, or too many simultaneous connections. Check your dashboard.
TLS handshake keeps timing out
UDP is probably blocked on that network. Use the TCP profile - it runs on port 443 and looks like ordinary HTTPS traffic to most filters.
Connected but no internet
Usually a DNS problem. Confirm the client applied the pushed DNS server, and on Windows keep block-outside-dns on.
Speeds are poor
Try a closer location and prefer UDP. TCP-over-TCP is slow by design and should only be a fallback.
Other platforms
Plans and prices are on the Pricing page; every location is listed on the Server network page with live load.